WHITEPAPER | UK
Recovery through the eyes of your guests.
How innovations in experience management can drive business growth in a post - Covid landscape.
The past year challenged many hospitality businesses, even uprooting some of the most established brands. From fine dining to fast-casual, leaders pivoted their business model to meet evolving demand, and the restaurants that remained grounded in their mission are walking into 2021 with stronger teams and a clear strategy for building sustainable growth.
At the center of their success: leveraging real-time guest perception and feedback to improve operations.
How your brand performs now will dictate the level of traffic that will still remain in the weeks and months to come. For leading brands, every service, dish, and safety adjustment is carefully monitored so they can uphold the value, quality, and service that guests are looking for.
In this white paper, you will uncover:
- The value of harnessing the voice of your guests to improve performance
- How to act on constructive feedback
- How leading restaurant and bar operators are using guest experience management to increase their NPS and solidify their success for 2021 and beyond
"As the hospitality industry prepares to stir from hibernation, leading companies are using the crisis as an opportunity to improve everything they do, with a determination to emerge better and stronger – connecting teams and performance around the voice of the guest across every channel, in store, off premise and online", writes Gary Goodman, CEO & Founder of Yumpingo.
Simply fill in the form to access the full white paper.
Fill in the form to access the full white paper.
How to be a world-class hospitality business
Yumpingo joined Propel and leading restaurant and bar operators on a webinar to discuss cutting-edge guest experience management strategies to ensure they lead the market recovery and return to growth in 2021 and 2022.
Click here to watch it.
It was phenomenal. As soon as we went live with it, it was like someone had turned on the lights. We trialled it at a very good, strongly-performing site but like everyone’s good sites there wasn’t anything that couldn’t be improved. The insights were immediate and meant we could make improvements from day one. Within two weeks we were seeing an uptick in our NPS and after a further two weeks, we were actually seeing higher sales growth. Chris Hill - Former CEO of New World Trading Company
"Yumpingo has helped give us the confidence to make changes to our guest journey, our menus, our training and get a genuine feel for what our guests think of those changes." John Welsh - Managing Director - Hickory’s Smokehouse
"Our NPS scores rose dramatically after a recent seasonal menu change and it’s great to know the changes we are making are landing well with our guests.” Chris Westcott - President & CEO - Rosa’s Mexicano