Empowering operations decision making with Yumpingo

Aligned decisions across the organization

Ensure your teams can deliver your brand promise across all channels, all of the time.

Empower a culture of continuous improvement

Stop chasing lagging indicators and focus teams on the task of stimulating growth.

Drive positive reinforcement in your teams

Use guest sentiment to inspire quality and grow confidence within your teams.

“We have transformed how we make decisions and how we leverage satisfaction data to improve food and service execution.“

“This is a tool for operators that touches on all the different areas of the business. So, if you are in operations, Yumpingo will change how you do things. This now means I can get off the train, get my phone out and look at where things are in a venue.“

“We're now getting thousands of live guest reviews across every shift, dish, and server in real-time. This has transformed how we run operations and invest in new concepts.“

“Yumpingo has delivered a turnkey customer experience management solution, enabling us to make better decisions with more certainty through the real-time eyes of our guests."

“I’ve not come across a better system of gaining actionable guest feedback in the moment. [Restaurant managers] have a tool now that enables them to very specifically drill down on what they can do to improve the guest experience.“

“This is a game-changing way of looking at guest feedback. It's a magical breakthrough. And I don’t say that lightly – I have a very high bar.“

“Yumpingo allows us to develop our menu more dynamically by testing dishes and getting real-time feedback before we launch a dish across all of our locations. Our NPS scores rose dramatically after a recent seasonal menu change and it’s great to know the changes we are making are landing well with our guests.“

“We want our food and dining experiences to be equally amazing across our restaurants. With Yumpingo, we can identify if one site is producing a dish that gets outstanding results versus another of our restaurants whose same dish is being rated as average.“

“Without data, you’re just guessing. So you can use Yumpingo to confirm those guesses or prove you were wrong, before you roll out expensive changes across your sites. That’s how we form our strategy with the menus, with our service style and our steps to service.“

“What Yumpingo enables us to do is marry review data alongside the sales data to capture feedback from the silent majority and use that information to better the experience for our guests.“

“Our NPS has been steadily increasing. We’ve also seen our online reputation scores climbing and we have seen a direct link between NPS and sales growth.“