Black Box Intelligence + Yumpingo

The Best in Restaurant Feedback, Analytics, and Benchmarking

Black Box Intelligence has acquired Yumpingo, bringing together two powerhouse platforms to deliver the most complete view of restaurant performance - ever.

Already trusted by brands like Bloomin’ Brands, Brinker International, Chipotle, Panda Express and Texas Roadhouse our partnership with Black Box Intelligence began in 2022 - giving us a head start in integrating platforms, aligning teams, and delivering results.

This acquisition marks a major step forward in our combined mission to build the AI Command Center for Restaurants, unifying guest sentiment, operational performance, and workforce and financial intelligence into one powerful platform.

Who Is Black Box Intelligence?

Black Box Intelligence (BBI) is an exceptional restaurant data and technology company serving most of the biggest brands in the US. BBI has a 30 year history of providing performance insight and benchmarking on financials, workforce and the guest experience in the USA as well as a growing European customer base.

Black Box Intelligence’s core product is Performance Intelligence - the only data and insight platform for restaurants that combines AI, guest feedback and the best workforce and financial benchmarks to deliver real results. Initially, we will be offering a combination of Yumpingo with BBI's GuestXM and Guest Intelligence Restaurant-Trained AI Analytics to provide holistic guest experience management capabilities.

AI Restaurant Command Center

Reputation Management and AI Guest Sentiment Analytics

Financial and Workforce Tracking

30 Year History, Founded by Restaurant Operators

Continuous Guest Experience Improvement

Predictable Financial Growth

Operational Efficiency and Excellence

Our Shared History

We’ve partnered with BBI’s GuestXM Review Management service since 2022, which many of our customers use to manage their online reviews and social media. This tie up is a natural progression of our partnership which will enable us to further improve our combined services.

We’re looking forward to how this new stage will allow us to take that vision to the next level, significantly expanding the value we can deliver to you.

The Complete Guest Sentiment Picture

Yumpingo’s feedback with GuestXM’s reputation management allows you to see and manage ALL of your guest sentiment insights.

Richer Benchmarking and Deeper Insights

Guest Intelligence provides AI sentiment analysis, prioritizes actions, and provides valuable social benchmarking insights.

Workforce and Financial Intelligence

Track, scrutinize and benchmark employee, sales and traffic data to empower meaningful operational improvements.

BLACK BOX INTELLIGENCE + YUMPINGO

Smarter, Faster, Better Restaurant Performance Starts Here